Returns

RETURNS ONLY AVAILABLE FOR CUSTOMERS WITHIN NEW ZEALAND

RETURNS ACCEPTED ONLY WITHIN 14 DAYS OF INVOICE DATE

A Return Authorization Number (RAN) can be requested here: http://returns.dori.co.nz

We will only accept returns of one item per size/colour. If you're placing a large order and you're unsure of sizing or colour, we suggest you place an order for samples of each size.

If you've used a free shipping coupon when you placed your order, and you return your entire order, we'll deduct the value of the free shipping coupon from your refund. This is in place to cover the cost of shipping.  If you only return part of your order, the free shipping coupon value will not be deducted from the refund.

Customers are responsible for all freight costs relating to returns unless the returned garments are damaged or incorrectly supplied by Dori Apparel. All returns incur a $2.00 per item restocking fee.

All returns MUST be in the original packaging and in re-sellable folded condition and must include all accessories and packaging items originally supplied, failing which a $3.00 repackaging fee will be levied per garment affected.

Returned goods with writing on tags and/or bags will invoke the above clause and result in a $3.00 repackaging fee per garment affected.

No credit will be considered where no proof of purchase is provided, and/or where any information requested on the top of this form is omitted.

Copies of the Credit/Return form may be requested by emailing support@dori.co.nz.

For any returns in excess of $200 for which we have not initially charged freight, the appropriate freight will be charged to the customer to compensate for the freight costs incurred by Dori Apparel to supply the order. 

All Returns MUST have original tags attached, be in the original packaging, unworn and in re-sellable condition

RETURN INSTRUCTIONS FOR ONLINE PURCHASES

All Dori Apparel purchases made at dori.co.nz can be exchanged or refunded by return post.

IMPORTANT

You must contact us before sending your return, and you must use a tracked courier, not standard post.

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