Returns

RETURNS ONLY AVAILABLE FOR CUSTOMERS WITHIN NEW ZEALAND

RETURNS ACCEPTED ONLY WITHIN 14 DAYS OF WHEN WE SHIPPED YOUR ORDER.

A Return Authorization Number (RAN) needs to be requested here: http://returns.dori.co.nz

We will only accept returns of one item per size/colour. If you're placing a large order and you're unsure of sizing or colour, we suggest you place an order for samples of each size.

If you've received free shipping on your order for any reason, and you return your entire order, we'll deduct the value of the initial shipping cost from your refund. This is in place to cover the cost of shipping.  If you only return part of your order, the free shipping value will not be deducted from the refund.

Customers are responsible for all freight costs relating to returns unless the returned garments are damaged or incorrectly supplied by Dori Apparel. 

All returns incur a $2.00 per item restocking fee (excl GST). This is to help cover the cost of returns.

All returns MUST be in the original packaging and in re-sellable folded condition and must include all accessories and packaging items originally supplied, failing which a $3.00 repackaging fee will be levied per garment affected.

Returned goods with writing on tags and/or bags will invoke the above clause and result in a $3.00 repackaging fee per garment affected.

No credit will be considered where no proof of purchase is provided, and/or where any information requested on the top of this form is omitted.

Copies of the Credit/Return form may be requested by emailing support@dori.co.nz.

All Returns MUST have original tags attached, be in the original packaging, unworn and in re-sellable condition

IMPORTANT

You must include an RAN number with your return. A Return Authorization Number (RAN) needs to be requested here: http://returns.dori.co.nz

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